BMS Group Ltd is a London based Lloyd’s broker authorised and regulated by the Financial Conduct Authority (Firm Registration Number 309686). Registered in England 1479949. BMS Group Ltd operates under a number of trading names (BMS Harris & Dixon Marine, BMS Re, BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Professional & Financial Services, BMS Risk Solutions, Lions Gate Latin America, and BMS Specialty Risk), and through Appointed Representatives (BMS Risk Solutions Limited).

BMS Intermediaries Inc is a US licensed Reinsurance Intermediary Broker headquartered in Minneapolis and registered in Texas 1563027. BMS Latin America is a division of BMS Intermediaries Inc. BMS Intermediaries, Inc. also operates as BMS Re US.

BMS Canada Risk Services Ltd is a Canadian Insurance Broker registered in British Columbia 660799. Lions Gate Underwriting Agency is a trading name of BMS Canada Risk Services Ltd.

BMS Risk Solutions Pty Ltd is licensed by the Australian Securities Commission as an insurance broker (Australian Financial Services Licence No. 461594) Registered with Australian Business Number 45 161 187 980.

BMS Capital Advisory Inc is registered with the Securities and Exchange Commission as a broker-dealer (Central Registration Depository No. 169092) headquartered in New York and registered in Delaware 5382215.

In the event that you wish to make a complaint you should contact the office you dealt with, contact information for all of our offices can be located on the Find an Office page.

Should you remain dissatisfied with the response that you receive from us, you may, if the matter relates to a Lloyd’s policy, refer your complaint to them. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

In the UK, for BMS Group Ltd only, ultimately, should you remain dissatisfied with the final response to your complaint, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

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