A process that puts your interests first.

A severe over-pressurisation incident in a low-pressure natural gas distribution system caused a massive explosion in Massachusetts, USA. The complex market structure – involving Bermuda markets, US domestic insurers, Lloyd’s, and overseas company insurers – posed significant challenges for aligning the claim process.

Closely collaborating with both internal and US-based brokers to align the market and navigate the policy response, we held strategic meetings – including in Bermuda – so that claims and underwriting teams across all insurers understood the claim details and policy intent. A joint presentation was prepared, streamlining communication and minimising questions from the market.

The entire USD800 million General Liability policy limit was successfully collected and paid within 15 months. The client praised the speed and efficiency, and BMS earned commendations from both market and client. The strong claims/broking collaboration forged lasting relationships and played a key role in future renewals and successful RFPs.