Our team is built for high-stakes, complex claims. Our priority is to secure significant policy payments rapidly and facilitate substantial early advances for catastrophic events. We deploy specialists globally and aim to deliver seamless, prompt payments with expertise in complex market structures, coverages and retentions.
We differentiate through unparalleled collaboration between our claims and broking teams, driving transparency and true engagement with the market throughout the claim. Our proactive dialogue with all parties engenders peace of mind, even in the most challenging scenarios, leading to swift and efficient claim settlement.
When change is a constant, you want to stay informed and stay ahead at all times.
In the event of a claim, your policy will have the contact details of the appropriate member of our claims senior management team. This ensures that from minute one, your claim receives the attention it deserves and can be triaged to the most appropriate member of our solely London based claims team.
Yes. We pride ourselves on giving our clients both consistency and familiarity in their time of need and we feel that this is best done by having the same handler of your file from first notice to final settlement. We also go one step further and allocate individuals to handle all matters related to your insurance policy placed with us, ensuring that in the unlikely event of multiple claims, you have someone that you’re comfortable with and knows the details of your business intimately. Additionally, in the event it is required, you also have access to our market leading advocacy offering and senior leadership within our claims team.
Once we have received notice of your loss, we endeavour to notify this to your insurer as quickly as possible and obtain initial comments. Once investigation is underway, we make sure that we liaise with all stakeholders on a regular basis, taking a proactive approach to your claim. Once presented with recommendations we provide these to your insurer, alongside any of our own commentary, as appropriate. This process will continue until the matter is settled. In the event of any dispute or disagreement with insurers position, we will liaise closely with you to ensure that we are able to advocate for you in the strongest possible manner.
Absolutely. We work closely with our placement team to ensure that you have a team you’re comfortable with handling your claim. We will work with you, if you wish, to provide different options and certainty in the event of the loss.